14 days to request a refund
Request a full refund within 14 days of each payment, even if you have used Fixit.
Refund policy
Your subscription, under your control.
How to cancel a Fixit subscription, request a refund and understand what happens to your credits. This policy applies to Fixit purchases from DAWSEN SA or through Paddle.
Last updated: September 4, 2026Cancel at any time
Stop the next renewal and retain your paid-period access and credits that have not been refunded.
Direct support
Contact info@ashspark.com or, for a Paddle purchase, visit paddle.net.
1. Purchases covered
This policy covers Fixit monthly subscriptions and credit top-ups offered at purchase. The free calendar has no payment to refund. Asking about a plan or requesting information does not result in a charge.
When you purchase through Paddle, Paddle is the authorized reseller and seller for the transaction; DAWSEN SA provides Fixit and its support. Services purchased directly from other providers, such as telephony or Meta, follow that provider's terms.
2. Refunds within 14 days
We offer a full refund when requested within 14 calendar days of an initial payment, a renewal or a Fixit top-up. You do not have to leave the service unused or prove a technical problem. The period starts on the transaction date; submitting your request within that period is sufficient.
This commercial guarantee adds to your legal rights without replacing them. After 14 days, you may still request a review for duplicate or unauthorized charges, billing errors, or a defective or undelivered service. We will assess the circumstances and apply your relevant rights.
3. How to request a refund
Email info@ashspark.com with your purchase email, receipt reference and the payment you want reviewed. You may explain your reason, but this is not required under our 14-day guarantee. We will acknowledge receipt and only request additional details if needed to identify the purchase.
For a Paddle receipt, you may also use the receipt's support link or paddle.net. We will coordinate with Paddle for purchases it processed.
4. Refunded payments and credits
Paddle handles refunds for purchases made through Paddle. Funds are returned to the original payment method where possible; the time they take to appear depends on Paddle, your bank and your payment method. We will inform you of the outcome and help if the refund has not arrived.
A refund removes the credits and entitlements associated with that payment, without removing the balance from other purchases that have not been refunded. We do not charge a penalty for requesting a refund. Credits are service usage units, not money that can be withdrawn or transferred.
5. Cancelling future renewals
You may cancel at any time before the next charge. For a subscription managed by Paddle, use the management link in your receipt, request help at paddle.net or email info@ashspark.com. Renewal cancellation takes effect at the end of your paid period and prevents subsequent charges.
Cancelling does not automatically request a refund for the current period: if you want both, please say so. Without a refund, you retain plan benefits until the paid period ends and may spend your remaining paid credits until they run out. The free calendar stays available; the option to hide email branding ends with the paid plan.
6. Your rights and Paddle's terms
Nothing in this policy limits mandatory rights under applicable law. Any greater protection provided by applicable law or Paddle's terms remains available. Paddle purchases are also subject to its buyer terms and refund policy.
The policy in effect when you purchase applies to that purchase. If we update this policy, we will publish the date here and will not retroactively reduce rights for earlier payments.
Would you like to request a refund?
Include the email used for your purchase, your business name and the receipt reference. We do not need your full card number, passwords or keys.
Request a refund