fixit
Data deletion

One request. One understandable process.

Use these instructions to delete Fixit data, including information received through the Meta app and WhatsApp Business.

Last updated: August 31, 2026

One email

Write to info@ashspark.com with the minimum details needed to locate your information.

Proportionate verification

We ask only for what is needed to confirm a legitimate request.

Final confirmation

We tell you when data is deleted or anonymised, or if a legal exception applies.

1. Send the request

Email info@ashspark.com with the subject “Fixit data deletion”. Explain whether you want to delete a full account, a conversation, WhatsApp data, a call, a booking or a contact.

  • Name of the person making the request.
  • Phone number or email used in Fixit or the conversation.
  • Name of the business you interacted with, if known.
  • A short description of the data you want deleted.
Do not send passwords, verification codes, API keys or full identity documents in your first message.

2. We confirm identity and scope

We acknowledge receipt and compare the information supplied with the minimum data available. If that is not enough, we ask for proportionate verification. We also determine whether Fixit is the direct controller or must coordinate with the business that configured the assistant.

A customer business may control its own users' conversations. You can contact it directly, but if you contact Fixit we coordinate the request and tell you who is handling it.

3. Data the request can cover

When linked to the verified identity and within the request, the process can include:

  • Meta and WhatsApp Business identifiers, messages, files and status stored by Fixit.
  • Chat or voice content and transcripts, and recordings enabled by the business.
  • Bookings, contact details, consent, notes and preferences.
  • Fixit account, business memberships, personal settings and revocable credentials.
  • Working copies, indexes and associated references controlled by Fixit.

4. Deletion and confirmation

We delete or anonymise applicable data within the relevant legal deadline. We revoke affected connections or credentials when included and send confirmation when complete.

Backups stop being available for ordinary use and are replaced on restricted cycles. Deleted data is not restored to the operating environment unless a security or continuity obligation requires it.

5. Limited exceptions

We may retain a minimum record where required by law, accounting obligations, fraud prevention, legal claims or security. We restrict it to that purpose and explain the reason and scope where law permits.

Opting out of future messages does not automatically delete history. If you want both, state that in the request.

6. Meta-related requests

This is the public deletion process for Fixit's Meta app. It includes data Fixit received and retains through WhatsApp Business. Meta or the connected business may keep its own copies for its functions and policies; where relevant, we tell you how to direct the part of the request outside our control.

The full policy is at https://fixit.chat/privacy and its deletion section at https://fixit.chat/privacy#data-deletion.

Use the subject “Fixit data deletion” and include your name, phone number or email and the business you interacted with.

Request deletion