Before the appointment
Booking schedules a confirmation. The initial reminder is twenty-four hours before, and can be changed. A booking made with less notice does not send a late reminder.
After the visit
The initial followup is three hours after the scheduled end. Invite a Google review, another booking or both.
Consent and frequency
Follow-ups require customer agreement. Opt-outs and blocked addresses are respected. By default, the same address does not receive another follow-up for thirty days.
Changes and cancellations
Changing a booking cancels previous jobs and schedules the new version. Cancellations and no-shows stop notifications that no longer apply.
Sending status
Scheduled does not mean sent. Acceptance for sending does not prove inbox receipt either. Uncertain outcomes are labeled accordingly to avoid duplicate sends.
Fixit branding
Email presentation depends on the configuration and service mode active in your account. Review the available options there before publishing the calendar.